GENERAL TERMS

These General Terms of Purchase likewise incorporate our Terms of Use of the website, to which we refer. These shall always be made available for viewing, filing, or printing on our website in various languages.

We attend to any queries related to the General Terms of Purchase and the Terms of Use of this website at the email address contact@bestsoccertickets.com.

The platform Best Soccer Tickets is an online sales service, available 24 hours a day, where you can use the internet to purchase, directly from your computer, tickets for all kinds of events and shows, as well as different experiences.

In this section, you will find all the necessary information about the procedures that the user must follow to purchase a ticket or an experience, the terms and conditions, return policy, etc.

Use of the website implies acceptance of the provisions contained in these General Terms of Purchase and Terms of Use, in the version published by Best Soccer Tickets at the time the user accesses the website.

The user declares that he/she has the necessary legal capacity to act and contract via the website pursuant to the terms detailed hereinafter, which the user declares to understand and accept.

The user is responsible for supplying accurate details during the purchase procedures established on the website, paying special attention to bank details and personal data.

Best Soccer Tickets, in accordance with its privacy policy, undertakes to respect the confidentiality of user data, to use it in accordance with the purpose of the file, and to apply all necessary measures to prevent alteration, loss, or unauthorized access, pursuant to current data protection legislation.

Any issue or transmission of data by the user through this website is protected by modern digital security systems. Likewise, the data supplied and stored in our database is protected by security systems that prevent unauthorized third-party access.

A. SPECIAL TERMS FOR SALE OF TICKETS

General

1.1 Best Soccer Tickets is an international travel agent specialized in obtaining tickets for shows or events that are sold out or especially difficult to obtain. Through our network of contacts and suppliers, we can obtain tickets for practically any event held anywhere in the world.

All tickets are sold to the customer at the price set by the promoter plus the intermediation and handling fees of Best Soccer Tickets, or otherwise in tourist packages.

The “Promoter” or “Promoters” refers to the persons or entities that organize or hold the event or show and/or who provide us with tickets and/or associated products or services for sale.

1.2 In addition to the sale of tickets that are difficult to obtain, we also sell tickets based on allocations from promoters. The number of tickets available for sale may vary from event to event.

1.3 For certain events, tickets can be sold as part of a “tourist package,” including value-added benefits such as exclusive seats, accommodation, transport, meals, or promotional items, at an all-inclusive price.

1.4 To purchase an article, the user must be at least 18 years of age and have a valid credit/debit card issued in their name.

1.5 The user declares being of legal age (+18 years) and having the necessary legal capacity to purchase services offered via the website.

In the case of purchases by minors, authorization is required from their parents or guardians. The user is solely liable for the accuracy of the data provided to Best Soccer Tickets during the booking process.

1.6 In conclusion, this website serves as a platform for the online sale of tickets for all kinds of cultural or sporting events held both in Spain and abroad, specializing in high-demand events.

Contract

1.7 Any purchase of an article from our website is regulated by these General Terms of Purchase.

1.8 The contract for the purchase of an article begins when a purchase is confirmed and ends when the event for which it was purchased concludes.

All purchases are subject to payment card verification and any necessary security checks. Any operation may be canceled if the verification procedure is not passed.

1.9 The user agrees not to attempt to obtain any article using unauthorized or automated methods. Best Soccer Tickets reserves the right to cancel any operation suspected of being fraudulent without prior notice.

1.10 Best Soccer Tickets reserves the right to cancel bookings if there is reasonable suspicion of fraud.

Duration

Best Soccer Tickets reserves the unilateral right to temporarily suspend or permanently terminate website services and to modify the system used by users to access the website.

Purchase of Tickets

Tickets can be purchased via our website, allowing users to avoid queues and obtain tickets that may be sold out elsewhere.

Delivery of Tickets

Best Soccer Tickets acts diligently to ensure that tickets and documentation are delivered in a timely manner. Delivery methods depend on the event organizer:

• E-tickets: Sent to the customer’s email up until the day of the event.

• QR tickets: Sent to the customer’s mobile phone up until the day of the event.

• Physical tickets: Delivered to the customer’s hotel in the city where the event takes place, or to a collection point designated by Best Soccer Tickets.

If tickets are available in advance, they may also be shipped to the customer’s home address.

Due to the nature of the business, tickets may not be delivered until the day of the event. Seat location cannot always be guaranteed together for multiple tickets.

Best Soccer Tickets shall not be responsible for delivery failures caused by incomplete or incorrect user information or by force majeure.

Examples of force majeure include:

• Postal or courier service disruptions

• Theft or damage during transit

• Adverse weather conditions or event postponements

Customers who choose ticket collection must arrive in person with valid ID at least 2 hours before the event.

Payment Methods

All ticket purchases via our website must be paid by credit or debit card. The system uses a secure server and encryption technology.

Ticket Prices

Ticket prices are determined by the event promoter, plus Best Soccer Tickets handling and intermediation fees. The total price is always displayed prior to purchase.

Please note: the printed face value on the ticket may differ from the purchase price. No refunds will be given for price differences.

Event Times

Event dates and times are subject to change. It is the customer’s responsibility to check official schedules before attending.

Cancellations and Refunds

Once a ticket is purchased, the user is not entitled to cancellation or refund except where required by applicable law or if the event is officially canceled.

In case of cancellation by the promoter, Best Soccer Tickets will refund the ticket amount (including handling fees) once official confirmation is received from the promoter.

Queries and Complaints

For any queries or complaints related to your purchase, please contact us at contact@bestsoccertickets.com, including your order number.

We may need to contact promoters to resolve your issue. Some cases may take up to 28 days to process, but we strive to respond as soon as possible.

Governing Law and Jurisdiction

All terms and conditions are governed by Brazilian law. Any dispute arising from operations with Best Soccer Tickets shall be subject to the exclusive jurisdiction of the Brazil courts.